FAQs

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What are our items made from?

All of our pieces are crafted using top-quality PLA+ filament, printed with precision on Bambu Lab printers for exceptional detail and strength.

Each item is then professionally finished using premium-grade spray paints and sealants for durability and a smooth, authentic look. To bring each piece to life, we apply high-quality acrylic paints and weathering pigments by hand, ensuring every item has realistic depth, wear, and character.

At The CosForge, we don’t cut corners, every build is made to impress and made to last.

Who makes your order?

Every single order is personally made by me, Russ, the owner of The CosForge. From the initial 3D print to the final paint detail, packaging, and shipment, I’m hands-on in every step of the process.

This isn’t mass production—it’s personal craftsmanship. I take great pride in making sure each piece meets the highest standards before it leaves the workshop and heads your way.

Is this official merchandise?

No — we are not affiliated with or licensed by any official brand, studio, or franchise. Our products are fan-made creations, brought to life by myself, inspired by popular characters and universes. They are designed as cosplay and display items, handcrafted with care for fellow fans and collectors.

All designs are original interpretations and should be viewed as fan art.

Can you make something I want but you dont have listed?

We do consider custom work on a case-by-case basis. If you have a specific piece in mind that isn’t listed on the site, feel free to contact us [here] to discuss the details.

To be considered, you’ll need to provide us with:
A ready to print STL file.
Clear painting and weathering instructions.

We’ll then review your request and let you know if it’s something we can take on. We love unique projects and are always happy to explore new ideas!

Where do you deliver?

We ship worldwide, but with a few restrictions:

We do not deliver to China and Russia.
To Canada and Europe: we currently only deliver armor pieces due to strict regulations around weapon props.
To all other countries: we’re able to ship both armor and weapon props.

We’re always keeping an eye on shipping policies and hope to expand options in the future. If you’re unsure about your region, feel free to contact us directly!

How long before my order is shipped?

Each order from The CosForge is crafted with care, precision, and a commitment to excellence. Due to high demand and our strict quality standards of which we shall never compromise upon, orders can take up to 8 weeks to ship.

We believe in delivering nothing less than exceptional craftsmanship—and that takes time. We appreciate your patience and support while we create something truly worth the wait. You can reference our shipping policy here.

How can I track my order?

We use Royal Mail as our primary delivery partner for most orders. All shipments are sent with tracking, and once your order has been dispatched, you will receive an email containing your tracking number.

You can then use this number to track the status of your delivery directly on the Royal Mail website, or with the relevant carrier if your parcel is handed over to a local postal service in your country.

Please note that it can sometimes take 24–48 hours for tracking information to update after dispatch.

Are there any import duties?

Please note that we do not use DDP (Delivered Duty Paid) shipping services. All international orders are shipped DDU (Delivered Duty Unpaid), meaning that any customs duties, taxes, or import fees are the sole responsibility of the recipient. These charges are determined by your local customs authority and are not included in the product or shipping prices.

We recommend checking with your country’s customs office for more information on any potential charges before placing your order. Refusal to pay customs fees may result in the package being returned, abandoned, or destroyed, and no refunds will be issued in such cases. you can review the policy here.

What Payments do we support?

We accept all major credit and debit cards, google pay, apple pay, as well as Klarna and cryptocurrency payments via Coinbase Commerce.


What is your returns policy??

We operate on a strict no returns policy, as all pieces are made to order and require a substantial amount of time and effort, unless the item is recieved damaged and can be proven it has been done so by delivery, and not maliciously by the customer, a return may be considered. You can reference our returns policy here.

Didnt find the answer you were looking for?

Click the button below to get in touch—whether it’s a question about your order, a custom request, or something else entirely, we’ll get back to you as soon as possible.